Customer Support Associate

apartmentTech Mahindra Limited placeNoida calendar_month 

Job Description

Description

We are looking for a Customer Support Associate who will be responsible for providing excellent customer service and support to our clients. The ideal candidate should have 1-2 years of experience in a similar role and possess strong communication and problem-solving skills.

This is a full-time position based in India.

Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer complaints and issues in a timely manner
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other departments to resolve customer issues
  • Identify and escalate priority issues to the appropriate team member
  • Provide product and service information to customers
Skills and Qualifications
  • 1-2 years of experience in a customer support role
  • Excellent communication and interpersonal skills
  • Ability to handle multiple tasks and prioritize work effectively
  • Strong problem-solving skills
  • Proficient in Microsoft Office Suite
  • Ability to work independently and as part of a team
  • Strong attention to detail
  • Bachelor's degree in any field
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