Customer service executive |International Voice

Job Description

Description

You will be responsible for providing outstanding support to our global clientele and ensuring customer satisfaction at all times.

• Handle incoming customer calls and provide assistance regarding product inquiries, complaints, and technical support.
• Resolve customer issues and queries effectively and efficiently.
• Maintain a high level of professionalism and customer service during each interaction.
• Document customer interactions in the CRM system accurately and promptly.
• Work collaboratively with team members and other departments to enhance customer satisfaction.
• Participate in training sessions and meetings to improve skills and knowledge.

• 1-5 years of experience in a customer service role, preferably in an international voice process.
• Proficient in English with excellent verbal and written communication skills; knowledge of additional languages is a plus.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with CRM systems and practices.
• Ability to handle high call volumes and manage multiple tasks simultaneously.
• Excellent interpersonal skills and a positive attitude towards customer interaction.
• Basic understanding of computer systems and applications.