Accenture - Service Delivery Operations Representati

apartmentAccenture placeBangalore calendar_month 
Project Role : Service Delivery Operations Representati
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : Red Hat OS Administration
Good to have skills : NA
Minimum 0-2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. You will play a crucial role in ensuring smooth operations and customer satisfaction.

Roles & Responsibilities:
  • Expected to build knowledge and support the team.
  • Participate in Problem Solving discussions.
  • Assist in assigning work assignments to team members.
  • Manage and monitor the progress of work assignments.
  • Ensure timely delivery of services to customers.
  • Identify areas for improvement in service delivery processes.
  • Collaborate with cross-functional teams to resolve issues.
  • Provide support and guidance to team members.
  • Additional responsibility: Assist in training new team members.
Professional & Technical Skills:
  • Must To Have Skills: Proficiency in Red Hat OS Administration.
  • Good To Have Skills: Experience with Linux system administration.
  • Strong understanding of Red Hat OS and its components.
  • Familiarity with system monitoring and troubleshooting tools.
  • Knowledge of shell scripting and automation.
  • Experience in managing and maintaining server infrastructure.
Additional Information:
  • The candidate should have a minimum of 0-2 years of experience in Red Hat OS Administration.
  • This position is based at our Bengaluru office.
  • A 15 years full time education is required.
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