[ref. c33896704] Customer Support Agent 12th Pass Freshers

Job Description

Overview: We are looking for a dynamic and enthusiastic Customer Support Agent to join our growing team. This role is ideal for 12th pass freshers who are eager to develop their skills in customer service. As a Customer Support Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring an excellent customer experience.

Key Responsibilities:

• Customer Interaction:
• Handle inbound and outbound calls, emails, and chat inquiries from customers.
• Assist customers with product or service-related issues, providing clear and accurate information.
• Identify customer needs and provide tailored solutions.
• Record and manage customer interactions in the companys customer relationship management (CRM) system.
• Problem Resolution:
• Act as a problem-solver, addressing customer complaints or concerns in a professional and empathetic manner.
• Escalate complex issues to senior team members or relevant departments.
• Follow up on unresolved customer inquiries to ensure timely and satisfactory resolution.
• Product Knowledge:
• Develop an in-depth understanding of the companys products, services, and policies.
• Stay updated with product changes, promotions, and company updates to accurately inform customers.
• Customer Satisfaction:
• Strive to enhance the overall customer experience and satisfaction.
• Build rapport with customers to foster long-term relationships and loyalty.
• Maintain a positive and friendly attitude even in challenging situations.
• Documentation & Reporting:
• Maintain detailed records of customer interactions, feedback, and complaints.
• Generate and submit reports on customer inquiries, issues, and service trends to supervisors.
• Assist in gathering customer feedback to improve service delivery.
• Team Collaboration:
• Work closely with other team members and departments to ensure efficient service delivery.
• Participate in team meetings to discuss issues, share solutions, and contribute to improving customer service processes.
• Provide constructive feedback to improve the overall customer support strategy.

Skills & Qualifications:

• Education: 12th pass (Intermediate) or equivalent.
• Experience: Freshers with no prior experience are welcome to apply. Previous experience in customer service (internships or part-time roles) will be a plus.
• Communication Skills: Strong verbal and written communication skills. Fluency in [English/Hindi/Other Local Languages] is required.
• Customer-Centric Attitude: A genuine desire to assist and engage with customers, ensuring they have a positive experience.
• Problem-Solving Skills: Ability to think quickly on your feet and find effective solutions for customer problems.
• Team Player: Ability to work effectively in a team environment and collaborate with colleagues to achieve team goals.
• Patience & Empathy: Ability to stay calm and patient while handling frustrated or upset customers, showing empathy and understanding.
• Time Management: Capable of managing multiple tasks and prioritizing responsibilities effectively.
• Technical Proficiency: Basic computer knowledge and familiarity with CRM systems, Microsoft Office Suite, or similar software tools.

Preferred Skills:

• Ability to multitask and handle high call volumes during peak hours.
• Basic knowledge of customer support software or ticketing systems.
• Positive attitude, reliability, and a strong work ethic.

Working Hours & Compensation:

• Shift Timings: [Mention shift details, if applicable]
• Salary: [Salary details/structure based on industry standards]
• Benefits: [Health insurance, incentives, paid time off, etc.]

• Gain valuable customer service experience.
• Opportunities for career growth and skill development.
• Work in a supportive and collaborative environment.
• Competitive salary and performance-based incentives.

If you&aposre a motivated, customer-oriented individual looking for an exciting opportunity, we would love to hear from you. Apply today and kickstart your career in customer support!