Suport Engineer, Amazon India CFX team
Amazon Gurgaon
Amazon India CFX team is offering a truly exceptional opportunity to be a part of a team working on industry-leading products/ technologies. We work on initiatives to reduce cost to serve for customers while improving the customer experience.
The role involves comprehensive system analysis and monitoring, including deep dives into promise systems, health monitoring, pattern identification, and effective use of diagnostic tools. They manage high-priority incidents and escalations, coordinating with multiple teams during critical situations while maintaining detailed documentation.
Key responsibilities include maintaining and updating SOPs, creating troubleshooting guides, and sharing knowledge with team members. The position requires strong technical expertise including understanding of system architectures, proficiency with technical tools, log analysis capabilities, and basic scripting skills.
Essential skills include analytical problem-solving abilities, systematic troubleshooting approach, independent working capability, and strong decision-making skills. The role demands clear written and verbal communication, ability to explain technical concepts, professional stakeholder interaction, and effective escalation management.
Conduct thorough root cause analysis
Follow and improve standard operating procedures (SOPs)
Escalate appropriately to on-call teams when needed
Monitor system health and performance
Identify patterns in recurring issues
Use diagnostic tools effectively
Follow established incident management processes
Coordinate with multiple teams during critical situations
Maintain detailed technical documentation
Update SOPs based on new learnings
Share knowledge with team members
Role & Responsibility
Conduct thorough root cause analysis
Follow and improve standard operating procedures (SOPs)
Escalate appropriately to on-call teams when needed
Monitor system health and performance
Identify patterns in recurring issues
Use diagnostic tools effectively
Follow established incident management processes
Coordinate with multiple teams during critical situations
Maintain detailed technical documentation
Update SOPs based on new learnings
Share knowledge with team members
Conduct thorough root cause analysis
Follow and improve standard operating procedures (SOPs)
Escalate appropriately to on-call teams when needed
Monitor system health and performance
Identify patterns in recurring issues
Use diagnostic tools effectively
Follow established incident management processes
Coordinate with multiple teams during critical situations
Maintain detailed technical documentation
Update SOPs based on new learnings
Share knowledge with team members
Our systems need to meet remarkably high standards of quality, performance and reliability, operating around the clock on a massive scale. You will work with engineers for software across a variety of n-tier architectures and technologies. - 1+ years of software development, or 1+ years of technical support experience
Our systems need to meet remarkably high standards of quality, performance and reliability, operating around the clock on a massive scale. You will work with engineers for software across a variety of n-tier architectures and cutting-edge technologies.
We are looking for a Support Engineer Level 3, who is responsible for handling complex technical issues that require deep system knowledge, conducting thorough root cause analysis, and following established SOPs while knowing when to escalate to on-call teams.The role involves comprehensive system analysis and monitoring, including deep dives into promise systems, health monitoring, pattern identification, and effective use of diagnostic tools. They manage high-priority incidents and escalations, coordinating with multiple teams during critical situations while maintaining detailed documentation.
Key responsibilities include maintaining and updating SOPs, creating troubleshooting guides, and sharing knowledge with team members. The position requires strong technical expertise including understanding of system architectures, proficiency with technical tools, log analysis capabilities, and basic scripting skills.
Essential skills include analytical problem-solving abilities, systematic troubleshooting approach, independent working capability, and strong decision-making skills. The role demands clear written and verbal communication, ability to explain technical concepts, professional stakeholder interaction, and effective escalation management.
They must consistently follow established procedures, maintain SLAs, properly manage tickets, and maintain accurate documentation practices.
Role & Responsibility- Technical Problem Resolution -
Conduct thorough root cause analysis
Follow and improve standard operating procedures (SOPs)
Escalate appropriately to on-call teams when needed
- System Analysis & Monitoring -
Monitor system health and performance
Identify patterns in recurring issues
Use diagnostic tools effectively
- Incident Management -
Follow established incident management processes
Coordinate with multiple teams during critical situations
- Document incident resolution steps -
Maintain detailed technical documentation
Update SOPs based on new learnings
Share knowledge with team members
Create and maintain troubleshooting guides
Key job responsibilitiesRole & Responsibility
- Technical Problem Resolution -
Conduct thorough root cause analysis
Follow and improve standard operating procedures (SOPs)
Escalate appropriately to on-call teams when needed
- System Analysis & Monitoring -
Monitor system health and performance
Identify patterns in recurring issues
Use diagnostic tools effectively
- Incident Management -
Follow established incident management processes
Coordinate with multiple teams during critical situations
- Document incident resolution steps -
Maintain detailed technical documentation
Update SOPs based on new learnings
Share knowledge with team members
Create and maintain troubleshooting guides
A day in the life- Technical Problem Resolution -
Conduct thorough root cause analysis
Follow and improve standard operating procedures (SOPs)
Escalate appropriately to on-call teams when needed
- System Analysis & Monitoring -
Monitor system health and performance
Identify patterns in recurring issues
Use diagnostic tools effectively
- Incident Management -
Follow established incident management processes
Coordinate with multiple teams during critical situations
- Document incident resolution steps -
Maintain detailed technical documentation
Update SOPs based on new learnings
Share knowledge with team members
Create and maintain troubleshooting guides
About the team
Amazon India CFX team is offering a truly exceptional opportunity to be a part of a team working on industry-leading products/ technologies. We work on initiatives to reduce cost to serve for customers while improving the customer experience.Our systems need to meet remarkably high standards of quality, performance and reliability, operating around the clock on a massive scale. You will work with engineers for software across a variety of n-tier architectures and technologies. - 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages
- Knowledge of programming languages such as C/C++, Python, Java or Perl
- - SQL, Data Analysis & engineering.
- - Maintaining Data pipelines
- - Managing SQL /ETL queries scripts.- - Data Analytics, strong SQL & data engineering experience will be preferred.
- - Knowledge of Amazon Promise systems, shipping engine will be preferred
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
FISGurgaon
Job Description
Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor&aposs Degree
Travel Percentage
0%
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