Assistant Vice President - Procurement to Pay, Service Delivery Leader - Hyderabad
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Vice President -Procurement to Pay, Service Delivery Leader
As an intelligent operating leader in Genpact, this role is not only high visibility but also one that is bound to have a very high growth potential. You will have a direct reporting to a large portfolio leader andthat is why we are looking for a self-starter who is energetic, agile, and can provide direct leadership to operating teams, enabling them to deliver compelling financial outcomes while maximizing productivity.
Responsibilities- Managing entire operations of Procure to Pay for different regions like ANZ, Europe, UK&I and North America.
- Lead a team of 100 FTEs with different time zone
- Hiring and staffing large teams to ensure operations stability
- Lead/groom supervisors to ensure all the process activities are completed and SLAs met
- Get Involved is customer engagement activities, will be one point of contact for Process owners / Sourcing Leaders / Controllers / Finance Managers
- Oversee contractual changes / amendments
- Collaborate with transitions team in case of FTE ramp up / scope additions
- Drive quality initiatives to bring continuous improvements
- Oversee turnover, training for staff, and involving in their development planning
- Drive Compliance and putting system/process controls
- Closely working with Service delivery leader and sales to manage account P&L
- Manage operational performance with regards to Procurement (Vendor Management, Transactional Procurement, Helpdesk, Functional Systems, Invoice Processing & Payments)
- Develop and maintain a full working knowledge of AP functions, reports, and client requirements.
- Prepare and provide reports to the client as per the agreed frequency (Daily, Weekly, Monthly)
- Analyze and assist associates with their workload
- Interact with various departments- Sourcing, S2P Systems, Transformation, Finance, and Treasury
- Regularly review the performance of the team
- Liaise with onshore teams to resolve outstanding issues/ invoices
- Diverse activities related to supplier invoices and dealing with supplier queries
- Work with Quality team to perform accuracy audits & bridge knowledge related issues
- SOP Review, Update, and validation position to handle tough customers. Maintain customer connect through governance rigor and regular customer interaction
- Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L
- Work closely with client CXO&rsquos and process owners, Genpact operating teams, and global relationship managers for key accounts
- Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
- Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering
- ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitability
- Follow a structured road map beyond 18 to 24 months to take on bigger leadership roles for the vertical
- Lead the way in implementing new technologies in operations and display a strong executive presence
- Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sell
- Collaborate and work globally with other Genpact business leaders and functional leaders to create and commercialize existing and new product offerings
- Take the lead in working with digital teams on introducing breakthrough technology solutions into operations
- Leverage lean six sigma framework to drive continuous performance improvement
- Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
- Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization
Qualifications we seek in you!
Minimum Qualifications / Skills- Finance Graduate
- Exposure in ERP Implementation - preferable Oracle Cloud
- Global Transition Experience in third party environment
- Experience in Process Standardization and Global Transformation projects
- Relevant years of diverse operations experience
- Intellectual agility and analytical outlook
- Collaborative and Influencing skills
- Ability to work in a strict deadline and target-oriented environment
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.