Sr Manager, Global Services - India

This senior leader will work closely with executives, internal clients, and key stakeholders to ensure high-impact service delivery aligned with organizational goals, championing a culture of continuous improvement and operational innovation.

Responsibilities:

• Establish and implement a strategic vision for Global Services that aligns with the organization’s overall objectives and fosters a culture of service excellence.
• Drive the development and execution of high-impact strategies, programs, and operational initiatives to optimize internal support experiences and enable organizational growth.
• Collaborate with senior leadership to ensure alignment between Global Services operations and broader business goals, providing strategic insights and recommendations.
• Cultivate and maintain robust relationships with senior internal stakeholders and cross-functional leaders, acting as a strategic advisor to understand and address complex client needs.
• Oversee service delivery standards and proactively address issues, ensuring effective communication and alignment with organizational priorities.
• Champion a client-centric approach across the team, focusing on delivering superior service and anticipating future needs.
• Build, develop, and lead a high-performing, multi-disciplinary team that delivers across diverse functions, promoting a culture of accountability, innovation, and high service standards.
• Drive a proactive talent management strategy, focusing on recruitment, development, and retention of top talent to support current and future organizational needs.
• Champion career development programs, mentorship, and ongoing training to cultivate a well-rounded, skilled team capable of meeting the demands of a dynamic environment.
• Lead performance management processes, including setting strategic objectives, conducting ongoing feedback, and driving evaluations that support individual and team growth.
• Partner with HR and senior leaders to address performance management needs, fostering a culture of accountability and high standards.
• Create an inclusive and supportive work environment that promotes high engagement, motivation, and alignment with organizational values.
• Evaluate and continuously improve Global Services processes, identifying opportunities for increased efficiency, consistency, and operational effectiveness across diverse functions.
• Lead initiatives to implement best practices and standardized processes that drive operational excellence, enhance service delivery, and foster consistency across audit, project, and reception services.
• Collaborate with Global Services Supervisors and cross-functional leaders to address and resolve inefficiencies, applying industry best practices and innovative solutions.
• Engage in cross-functional initiatives and organizational projects to support strategic goals, collaborating with executive leaders to drive transformative results.
• Provide thought leadership and represent the Global Services function on high-impact projects, advocating for improvements that drive organization-wide efficiency and effectiveness.
• Undertake additional responsibilities as needed, contributing to the advancement of the organization’s mission and goals.
• Other duties as assigned to support the overall function of the organization.

Qualifications:

• Bachelor's Degree - Required
• Master's Degree - Preferred
• 8 years of experience in Senior leadership role.
• 8 years of experience in Global services, operations, or support function, or an equivalent combination of education and experience.