Application Support Engineer

apartmentAccenture placeMumbai calendar_month 
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP TM Transportation Management
Good to have skills : Application Packaging
Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise.

Roles & Responsibilities:
  • Expected to be an SME, collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems for their immediate team and across multiple teams.
  • Ensure timely resolution of application issues and incidents.
  • Perform root cause analysis and implement preventive measures.
  • Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
  • Conduct regular system audits to identify areas for improvement.
Professional & Technical Skills:
  • Must To Have Skills: Proficiency in SAP TM Transportation Management.
  • Good To Have Skills: Experience with Application Packaging.
  • Strong understanding of software development lifecycle and application support processes.
  • Experience in troubleshooting and resolving application issues.
  • Knowledge of database management systems and SQL queries.
  • Familiarity with ITIL framework and incident management processes.

Additional Information:

  • This position is based at our Mumbai office.
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