Associate Director - Key Accounts [West Non BFSI]

apartmentLeadSquared placeMumbai calendar_month01/03/2025

Job Description

Job Description :

We are looking for a highly motivated and experienced Key Account Managers
(KAM) to join our team. In this role, you will be responsible for managing and

nurturing relationships with existing clients, ensuring their satisfaction, driving long-term partnerships who can lead team of 4-6 members. You will

leverage your expertise in relationship management and sales to cross-sell and

upsell products and services that meet the evolving needs of our clients.

Key Responsibilities:

Leadership:
Lead team of account managers responsible for managing a portfolio of high

value key accounts, consistently exceeding the revenue targets

Client Relationship Management:
Serve as the primary point of contact for key clients, building strong,

long-term relationships to ensure high levels of client satisfaction and
retention.

Regularly engage with clients through meetings, calls, and site visits to

understand their business needs and provide tailored solutions.

Ensure clients receive exceptional service and value from the company's

offerings.

Account Growth & Strategy:
Develop and implement account strategies for each client, focusing on

identifying opportunities for growth through cross-selling and upselling.

Proactively manage client portfolios by identifying potential risks, needs

for improvement, and areas of opportunity.

Work closely with internal teams (sales, product, customer support, etc.)

to ensure that the client's needs are met and exceeded.

Cross-Selling & Upselling:
Identify and capitalize on opportunities to sell additional products or

services that align with the client's needs and strategic goals.

Monitor account performance and market trends to advise clients on the best

possible solutions to drive mutual growth.

Present new solutions and innovative products to clients, articulating how

they can solve their business challenges.

Account Performance & Reporting:
Monitor account health metrics, including product usage, satisfaction, and

retention, to ensure that clients are receiving the expected value.

Prepare regular reports and performance reviews for internal stakeholders

and clients, highlighting successes, growth opportunities, and areas of
improvement.

Maintain a clear understanding of client budgets, business goals, and any

potential contract renewals.

Collaboration & Teamwork:
Collaborate with sales, marketing, and product teams to ensure client

feedback is integrated into service delivery and product development.

Participate in client presentations and proposals, delivering tailored

solutions that align with both the client's goals and company capabilities.

Problem Solving & Issue Resolution:
Address any client concerns or challenges promptly, working

cross-functionally to ensure issues are resolved quickly and effectively.

Ensure proactive communication with clients regarding any service

disruptions or product updates.

Continuous Improvement & Market Insights:
Stay informed about market trends, competitors, and industry developments

to provide insights to clients and the internal team.

Offer feedback to the product team on client-specific needs or feature

requests. Required Qualifications:

Experience:
8+ years of experience in Key Account Management, Client Success, or Sales,

ideally within SAAS industry.

Proven track record of managing high-value accounts and driving growth

through cross-selling and upselling.

Skills & Knowledge:
Strong communication and interpersonal skills, with the ability to

influence, negotiate, and build trust with C-level executives and key
stakeholders.

In-depth understanding of relationship management, account strategy, and

sales cycles.

Ability to manage multiple accounts simultaneously while ensuring each

client's needs are met.

Strong problem-solving abilities and critical thinking skills.
Education:
Bachelor's degree in Business, Marketing, or a related field. A Master's

degree is a plus.

Preferred Qualifications:
Experience in CRM tools, other SAAS tools or similar platforms.
Familiarity with the company's products and services (or willingness to

learn quickly).

Ability to work in a fast-paced, client-facing environment while meeting

deadlines and achieving KPIs. Key Performance Indicators (KPIs):

Client retention rate.
Revenue growth through upselling and cross-selling.
Client satisfaction and Net Promoter Score (NPS).
Account health and product adoption metrics.
Ensure team performance
Achievement of individual sales targets and goals.

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