Service Delivery Lead

Job Description

Facility : Cab Facility

Job Overview

The ideal candidate will have a knack for project management and is adept at handling service delivery oversight and issue resolutions.

• Proven experience in issue resolution to ensure customer satisfaction and operational efficiency (Mandatory skill).
• Expertise in service delivery oversight to maintain consistent quality and adherence to service level agreements (Mandatory skill).
• Experience in tracking delivery boys to ensure smooth logistical operations (Mandatory skill).
• Proficient in project management to handle multiple projects efficiently, ensuring timely delivery and quality.
• Strong vendor management skills to negotiate and manage relationships with service providers.
• Adept at ensuring quality service delivery, focusing on delivering unparalleled customer experience.
• Exceptional communication skills to interact effectively with clients, team members, and stakeholders.
• Solid technical knowledge to understand and oversee technical implementations and service delivery processes.

• Oversee and manage service delivery operations to ensure compliance with quality standards and company policies.
• Coordinate with the project management team to streamline processes and improve service delivery efficiency.
• Handle issue resolution processes, ensuring prompt and effective responses to client inquiries and problems.
• Implement tracking systems for delivery boys to optimize operations and ensure timely deliveries.
• Maintain strong relationships with vendors to ensure service delivery alignment with business goals.
• Facilitate communication among team members, vendors, and clients to support service delivery objectives.
• Monitor service delivery metrics and report on performance, identifying areas for improvement.
• Ensure all operations align with business strategies and contribute to achieving organizational goals.