Business Delivery Executive

Job Description

Key Responsibilities:

• Client Booking Management:
• Receive and process client bookings, broadcasting them to the relevant candidates via Sirenum to ensure fulfillment.
• Communicate with candidates by phone, SMS, or email as needed to manage bookings, and escalate issues to onshore Branch/Consultants when necessary.
• Provide regular updates to clients on the status of their bookings.
• Confirm all bookings through Sirenum and update as required.
• Handle cancellations and shift amendments from clients, notifying affected candidates, and making appropriate updates in Sirenum.
• Client Communication:
• Respond to client inquiries, using Sirenum and UFO systems to provide accurate information.
• Manage candidate booking cancellations, recording reasons and notifying clients via phone or email, particularly if calls are unanswered.
• Update relevant nursing portals as required for cancellations or changes.
• Remove shifts from Sirenum and rebroadcast them to find replacement candidates, keeping clients informed of any changes.
• Contact Randstad candidates on-site when necessary to ensure they are aware of changes or cancellations.
• Issue Management:
• Track and manage candidate lateness, collecting details such as the estimated time of arrival (ETA) and the reason for delay, and inform clients accordingly.
• Handle situations where candidates are lost or having difficulty finding the site, often by coordinating with on-site Randstad staff or the client to guide the candidate.
• Address candidate complaints or safeguarding concerns by documenting all relevant details and escalating the issue to the appropriate Branch/Consultant.
• Shift Confirmation & Monitoring:
• Monitor Sirenum regularly for shifts that turn blue, confirm with the client, book the candidate, and approve the shift in Sirenum.
• Respond promptly to any requests in email inboxes and take appropriate action.
• Ensure all transactions are documented in UFO and Google forms as soon as possible.

Additional Responsibilities - Talent Advisor Role when required :

• Vacancy Management:
• Collaborate with Randstad Branch Consultants to thoroughly understand the requirements of new vacancies, including candidate background, experience, skills, and qualifications needed.
• Source candidates through a variety of methods, including database searches, social media platforms, job boards, CV searches, and referrals.
• Identify suitable candidates who match the job criteria.
• Advertise vacancies externally through job boards, in line with company guidelines.
• Candidate Management:
• Manage candidate applications, providing feedback to both successful and unsuccessful applicants.
• Conduct interviews with candidates to assess their experience and understand their job preferences.
• Maintain accurate and efficient administrative procedures, utilizing Randstad's front office ICT system.
• Handle all administrative tasks related to candidates effectively.
• Candidate Submission & Sourcing:
• Submit suitable candidates to the branch for consideration.
• Stay updated on innovative resourcing strategies, including leveraging social media platforms.
• Continuously develop knowledge of your area of expertise to ensure you stay informed about industry trends.
• Technology & KPI Management:
• Stay adaptable and incorporate new technologies to support business growth (such as Text Kernel, Sirenum, etc.).
• Meet and exceed required KPIs and GP targets consistently.

Required Skills:

• Strong time management and ability to prioritize tasks effectively.
• Excellent multi-tasking skills with the ability to handle competing demands.
• Sense of urgency and responsiveness to client and candidate needs.
• Attention to detail and organizational skills.
• Strong communication abilities, both written and verbal.
• Commitment to delivering exceptional customer service.
• Ability to solve problems creatively and use initiative in a fast-paced environment.

If Interested to apply kindly share below details for below contact details

1. Full Name :
2. C CTC :
3. Comfortable with Chennai (Nungambakkam) location :
4. E CTC :
5. Official Notice Period & Nego. upto :
6. Comfortable for in-person interview for final discussion :
7. Ready to work in Graveyard shifts :
8. Describe why you looking for change :

• Cafeteria, Office cab/shuttle, WFH setup, Gifts on festivals