Application Tech Support Practitioner
Accenture Hyderabad
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Mainframe DevOps
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Mainframe DevOps
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Ensure effective communication within the team.
- Implement best practices for system maintenance.
- Conduct regular performance evaluations.
- Must To Have Skills: Proficiency in Mainframe DevOps.
- Strong understanding of DevOps principles.
- Experience with CI/CD pipelines.
- Knowledge of version control systems like Git.
- Hands-on experience with automation tools like Jenkins.
- The candidate should have a minimum of 7.5 years of experience in Mainframe DevOps.
- This position is based at our Hyderabad office.
- A 15 years full-time education is required.
AccentureHyderabad
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