Customer Support Executive - Fresher(Entry Level)
Job Description
Company Overview:
The Golden Rise, located in Hyderabad&aposs vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.
Position Summary:
We are seeking a dynamic and enthusiastic Customer Support Executive - Fresher (Entry Level) to join our growing team. This is a fantastic opportunity for fresh graduates who are eager to start their careers in customer service. As a Customer Support Executive, you will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
- Customer Assistance: Handle customer inquiries and support requests across multiple channels (phone, email, live chat), ensuring timely and effective resolutions.
- Issue Resolution: Assist customers in resolving issues, ensuring they feel valued and satisfied with the support provided.
- Product Knowledge: Learn about the company&aposs products and services to provide accurate and relevant information to customers.
- Customer Feedback: Collect feedback from customers to improve products, services, and overall customer experience.
- Escalation Management: Escalate complex issues to the appropriate senior team members or supervisors when necessary to guarantee quick resolution.
- Documentation: Accurately record customer interactions, issues, and resolutions in the company&aposs CRM system.
- Process Adherence: Follow established customer support procedures and best practices to deliver consistent service.
- Collaboration: Work alongside other departments (e.g., sales, technical support) to resolve customer queries effectively.
- Customer Engagement: Foster positive relationships with customers by providing courteous, helpful, and professional service at all times.
Qualifications:
- Bachelor&aposs degree in any discipline.
- Fresher or recent graduate with a passion for customer service.
- Excellent communication skills (both verbal and written).
- Strong interpersonal skills and the ability to connect with customers.
- Basic problem-solving skills and a willingness to learn.
- Ability to manage time effectively and handle multiple tasks simultaneously.
- Patience, empathy, and a positive attitude when dealing with customer concerns.
What We Offer:
- Competitive salary and benefits package.
- Comprehensive training and mentorship to help you thrive in your role.
- Opportunities for career advancement within the company.
- A supportive work environment that encourages growth and development.
Location:
Gachibowli, Hyderabad
Application Process:
Interested candidates should apply by submitting their resume and a cover letter outlining their qualifications and enthusiasm for the Customer Support Executive - Fresher position through The Golden Rise&aposs career portal.