Vmware Support Engineers | 3 TO 12 Years | Bangalore & Gurgaon

• Strong customer service skills with the ability to make decisions with little supervision. Strong verbal and written communication skills are required
• Complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Service.
• Demonstrate case management skills for each customer case by responding to customer technical problems or issues related to hardware, software, and networking
• Take ownership, monitor, and track cases to ensure accurate resolution by diagnosing problems and providing resolutions for technical service issues.
• Be knowledgeable of Dell’s product lines, processes, policies, solutions, current industry products and technologies. Focus on delivering a positive customer experience according to Dell standards.
• Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Proactively engage additional resources to help resolve higher complexity issues.
• Focus on delivering a positive customer experience according to Dell standards.

Primary Skills

Essential Requirements:

• Knowledge on Cisco Switch, networking, and VMware.
• First-rate interpersonal phone skills, etiquette, and work ethic.
• Ability to work under pressure with calmness and composure.
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures, strong attention to detail, and be able to keep organized notes.
• Minimum (1) to Seven (7) years of experience in a previous technical support role.
• Networking Troubleshooting Knowledge
• Storage Networking Knowledge