Operations Team Member-Support Services-Quality Control-Operations 360

Job Description

Operations 360

1. Coordinate with various Process teams
2. Coordinate with various Product teams
3. Coordinate with RPC's
4. Conduct Trainings for RPC's
5. Conduct meetings and coordinate with different business units
6. Ensure Processes which are released to RPC's and confirmation is obtained for implementation
7. Perform GL Reconciliation
8. Coordinate with IAD audit and coordinate with RPC's for closure of audit observations
9. Should have knowledge of KYC documents and regulations
10. Identification and Implementation of the Quality Checks to be done on the new processes released of Retail Liability Operations
11. Performingquality control checks as per the defined parameter
12. Performing regulatory activities, tracking and reporting the same within defined timelines
13. Identifying controls for system validations
14. Liaising with Departments like Compliance/Product/ Process/ Legal/ Marketing as and when required
15. Implementing controls prior and post Audit findings
16. Periodic vendor visit
17. Conduct regular trainings

1. Good communication skills
2. Interacting with various stake holders
3. Should have good knowledge on Excel, Word, PPT
4. Knowledge of building queries for extracting data from reporting systems

1. Eye for details
2. Knowledge of KYC guidelines