Customer Care Executive
Cotton Concepts (CC) Coimbatore
Job Description
Job Overview
We are looking for a Customer Care Executive to join our team at Doctor SafeT owels, a leading Towel Industry As a Customer Care Executive, you will be responsible for providing exceptional customer service and building strong customer relationships.This is a full-time position with opportunities for growth.
Qualifications and Skills- Junior: 1 to 3 years of experience in customer service or a related field
- Excellent verbal and written communication skills in English
- Strong problem-solving and decision-making abilities
- Ability to handle customers with empathy and patience
- Familiarity with customer relationship management (CRM) software
- Proficiency in using MS Office applications
- Attention to detail and ability to multitask
- Positive attitude and willingness to learn and grow
- Ability to work in a fast-paced and dynamic environment
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner
- Assist customers with product-related questions, orders, and returns
- Provide accurate information about our products, services, and company policies
- Build and maintain strong relationships with new and existing customers
- Resolve customer complaints and issues with patience and empathy
- Collaborate with other teams to ensure seamless customer experience
- Document customer interactions and update customer records
- Identify and escalate priority issues to the appropriate department
- Meet or exceed individual and team performance goals
Eagle Fleet Services Private Limited Red TaxiCoimbatore
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Job Description
Job Description
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Job Description
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