Infra Tech Support Practitioner
Accenture Jaipur
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Business Continuity and Disaster Recovery (BCDR)
Good to have skills : No Function Specialty
Minimum 5 year(s) of experience is required
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Business Continuity and Disaster Recovery (BCDR)
Good to have skills : No Function Specialty
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite, working within defined operating models and processes. Your role involves hardware/software support, implementing technology at the operating system-level, and troubleshooting at L1 and L2 levels.
Roles & Responsibilities:- Expected to be an SME
- Collaborate and manage the team to perform
- Responsible for team decisions
- Engage with multiple teams and contribute on key decisions
- Provide solutions to problems for their immediate team and across multiple teams
- Ensure smooth functioning of production and development systems
- Implement technology solutions at the operating system-level
- Troubleshoot hardware and software issues
- Must To Have Skills: Proficiency in Business Continuity and Disaster Recovery (BCDR)
- Strong understanding of IT infrastructure and systems
- Experience in troubleshooting server and network issues
- Knowledge of hardware and software support
- Familiarity with various operating systems
- Good To Have Skills: Experience with ITIL framework
- The candidate should have a minimum of 5 years of experience in Business Continuity and Disaster Recovery (BCDR)
- This position is based at our Jaipur office
- A 15 years full-time education is required
Ritu PlacementsJaipur
Job Description
We are Hiring for customer support, Technical support executive for voice/ chat/email for international BPO.
only Work from office.
salary: 27 K to 40 K CTC
Qualification: Min 12 th pass and Excellent with English communication...
AccentureJaipur
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running...
Ritu PlacementsJaipur
Job Description
We are Hiring for customer support, Technical support executive for voice/ chat/email for international BPO.
only Work from office.
salary: 30 K CTC to 40 K CTC
Qualification: Min 12 th passed, Excellent with English...