Application Support Engineer
Accenture Indore
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Bench Tagging
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving critical incidents to ensure seamless operations.
Roles & Responsibilities:- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Ensure effective communication within the team.
- Implement best practices for incident management.
- Conduct root cause analysis for recurring incidents.
- Must To Have Skills: Proficiency in Critical Incident Management.
- Strong understanding of incident response procedures.
- Experience in handling high-pressure situations.
- Knowledge of ITIL framework for incident management.
- Familiarity with monitoring tools for incident detection.
- The candidate should have a minimum of 5 years of experience in Critical Incident Management.
- This position is based at our Indore office.
- A Bench Tagging education is required.
Accenture IndiaIndore
Job Description
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About Our Client
A renowned, vertically integrated textile company with global market reach, specializing in high-quality, innovative fabric solutions for major retail apparel brands. Known for its advanced technology, sustainability, and commitment...