Senior Associate, Production Services Application Support Analyst

Job Description

Senior Associate, Production Services Application Support Analyst

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Assest Servicing Team. This role is located in Pune/ Chennai, India - HYBRID.

In this role, you'll make an impact in the following ways:

• This role will involve interaction between different groups within technology and the business.
• A key requirement is to oversee the running of various technology-based applications and services.Experience of ITIL related practices such as change, incident and problem management are essential. The candidate must have previous production services/support experience, project management, technology architecture and ITIL experience.
• Previous production support experience is a must ideally within Finance or Banking will be added advantage.
• Ability to handle day-to-day support activities for applications and overnight batches.
• Responsible for providing technical and functional support to internal and external clients.
• Trouble shooting skills for resolve incidents and problems.
• Provision of a rapid response to customer incidents/requests where appropriate.
• Participation in root cause analysis efforts and trends, assist in building
• Maintenance of Issues logs, knowledge base articles and documentation.
• Close interaction with Application Development teams, other production support teams and various stakeholders within the organization.
• Client support, Track client issues, troubleshoot/research application issues are the essential functions required.
• Highly motivated with the ability to work independently and in a team environment.
• Well-organized with the ability to multi-task and prioritize with minimal supervision.
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to understand and communicate concepts quickly, succinctly, and accurately.
• Demonstrated aptitude for mastering new software applications.

To be successful in this role, we're seeking the following:

• Good experience with Windows and other operating systems such as Unix.
• Solid PL/SQL experience.
• Experience working with helpdesk ticketing - Service Now. Well versed on ITIL process.
• Experience with monitoring tools like Moogsoft and logging tools such as Splunk.
• Knowledge of the Automation tools such as Moogsoft.
• Knowledge around any Jobs Scheduling tools.
• Good interpersonal and communication skills.
• Knowledge, Understanding and experience around documentation in Confluence or SharePoint.
• Good to have knowledge and/or exposure for any DevOps tools and techniques. - Preferences are Jenkins, GIT, Ansible, Docker, Selenium, and Prometheus.
• Experince in Microsoft .Net (C# (preferable) or VB.Net, Web Development (Microsoft ASP.Net, MVC, Microsoft .Net Core), Angular, Desktop applications (C#, VB.Net, VB6 etc)

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• Most Just Companies, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.