[ref. l8286918] Technical Analyst 2-Support - Bangalore
Oracle Bangalore
Job Description
As a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers.Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs.
Collaborating among and across teams ensures that issues are addressed by the appropriate individuals.
We require the candidate be efficient in SQL.
Career Level - IC2
Bangalore
Overview:
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customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer...