ServiceNow Admin/Software Engineer

Job Description

Job description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer.

In this role, you will:

• Act as a Subject Matter Expert (SME) to lead & participate in Service Now infrastructure upgrades, migration, configuration, support, maintenance and ServiceNow related technical escalations internally & with vendor.
• Provide end to end support for ServiceNow based application design and implementation. Build technical plans and manage the upgrades. Transform Business Requirement into Business Process. Demonstrate your experience of Service Now based designing and developing process-based solutions. Demonstrate your experience of documenting user case processes and BPM workflows.
• Work with colleagues/stakeholders across geographies and time zones with a variety of teams.
• Manage primary products used which require expert knowledge of ServiceNow, with the proven record of accomplishment in creating scoped application and portal customizations within the application.
• Adhere to internal process to support the service, including change management, and incident management policy.
• Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.
• Take the lead with new initiatives (ServiceNow upgrade, process simplification etc.), to drive internal teams for new initiatives related to ServiceNow. Take ownership of technical deliverables and handle technical engineering escalations for the team.
• Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate document creation and maintenance to a high standard.

Requirements

To be successful in this role, you should meet the following requirements:

• 3+ years of experience in Software administration with at least 1 years of experience working on ServiceNow application development.
• Experience in application development or support working on ServiceNow Systems Administrator.
• Must have good exposure to Agile Scrum practices and methodology, Solid knowledge of ITIL and IT support processes in general.
• Knowledge of Service management techniques including incident, problem, change, release management.
• You should have ServiceNow certification (CSA, CIS).
• Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies.
• Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow, Integration
• Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.

You'll achieve more when you join HSBC.

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Issued by - HSBC Software Development India