. Voice Support Representative Work from office (Freshers)

Job Description

Voice Support Representative Work from Office (Freshers)

Job Description:

This position offers an exciting opportunity to develop essential communication, problem-solving, and customer service skills, all while working in a dynamic and customer-focused environment.

Key Responsibilities:

• Customer Assistance:
• Serve as the primary contact for customers over the phone, addressing inquiries, resolving complaints, and providing information regarding products and services.
• Effectively handle inbound calls and/or make outbound calls as required to assist customers with their needs.
• Provide clear, concise, and accurate information to customers regarding their queries or issues.
• Problem Resolution:
• Actively listen to customer concerns and provide timely solutions or escalate issues to higher-level support teams when necessary.
• Ensure customer satisfaction by offering empathetic and professional support, aiming for a positive experience in every interaction.
• Troubleshoot technical problems and guide customers through troubleshooting steps or direct them to relevant resources.
• Documentation and Reporting:
• Accurately log customer information, queries, complaints, and actions taken in the companys support system.
• Maintain up-to-date records of customer interactions and ensure proper follow-up as needed.
• Track and report recurring issues or trends to management to assist in improving products and services.
• Product and Service Knowledge:
• Stay up-to-date with the companys products, services, policies, and processes to provide accurate and comprehensive information to customers.
• Participate in training sessions to continuously improve product knowledge and customer service skills.
• Team Collaboration:
• Collaborate with team members and supervisors to meet customer service goals and maintain high-quality support standards.
• Assist in maintaining a positive and supportive team environment to achieve overall business objectives.

Requirements:

• Educational Qualification: A minimum of a high school diploma (12th grade) or equivalent; a bachelors degree is a plus.
• Communication Skills: Excellent verbal and written communication skills with a neutral accent; clear, polite, and confident voice.
• Customer-Centric Attitude: A genuine passion for helping customers and resolving their concerns with professionalism and care.
• Problem-Solving Abilities: Strong analytical skills to troubleshoot and resolve customer issues effectively.
• Adaptability: Ability to work in a fast-paced environment, manage multiple tasks, and adjust to changing customer needs.
• Technical Skills: Basic computer literacy, with the ability to navigate and operate CRM systems and other software tools.
• Team Player: Willingness to work collaboratively and contribute to the overall success of the team.
• Flexibility: Available to work in shifts, including evenings and weekends, depending on the business requirements.

Preferred Qualifications:

• Previous experience in a customer service or voice-based role is advantageous but not mandatory.
• Knowledge of the industry and company products can be a plus.

We offer continuous training, career growth opportunities, and a competitive salary package.

If you're a motivated individual with a passion for helping others and ready to kick-start your career in customer support, we invite you to apply and be part of our vibrant team!