Product Manager

Job Description

At Simplify360, it's more than just work. Redefine the future of customer experiences. One conversation at a time.

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nSimplify360 is now a Nextiva company. Together, Nextiva and Simplify360 are changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

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nOur culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life.

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nIf you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.

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• Deliver Amazing
• Live Amazing
• Be Amazing

In addition, this BU will also offer this Platform as a Service for developers to build CX capabilities into their standalone applications and services. This BU will focus on creating the SDK along with required documentation and samples to enable 1st party experiences and a preferred choice for 3rd party developers to add CX capabilities.

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nKey Responsibilities:

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• Define and communicate the product strategy in collaboration with senior leadership, ensuring alignment with the company's mission and goals

• Develop and execute a roadmap that prioritizes feature development and product enhancements

• Collaborate with cross-functional teams to align product development efforts with business goals and revenue targets

• Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction

• Execute successful product launches, including collaborating with relevant internal teams on pricing strategies, sales enablement, and marketing efforts

• Monitor post-launch performance and gather feedback for iterative improvements

• Act as the voice of the customer for the product, ensuring customer needs and feedback are central to product decisions

• Build trust and influence with key stakeholders and various parts of the business

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Qualifications:

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• Bachelor's degree in Engineering, Sciences, Business Management, or a related field from a recognized university

• Proven experience in Product Management and Software Development at scale

• Experience in building platforms for developers in the Customer Experience and CRM space is a plus. Awareness of adjacent spaces like customer service, sales, marketing tools, and e-commerce is an advantage

• Demonstrated ability in Agile Development Practices

• Ability to influence without direct authority orchestrating multiple disciplines that do not report directly to execute towards a shared objective

• Excellent communication and interpersonal skills to collaborate across teams and present to stakeholders

• Strategic thinker with a track record of successfully bringing software products to market

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

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#LI-XX #LI-Hybrid

nSimplify360 India Private Limited (a Nextiva Group Company)