Senior Specialist, IT Relationship Management

Job Overview 综述:

Furthermore, this position will provide on-going support for maintenance of business aligned with IT prioritizations and release schedule.

Responsibilities 职责:

• Understand customer pain points and collaborate to propose potential process changes/new solutions
• Pro-actively bring solutions to improve productivity (consider all technologies including automation, artificial intelligence, and machine learning) – work collaboratively with customers and colleagues to develop the business case
• Pro-actively communicate key initiatives and listen to customer feedback- Improve IT services and manage impacts to business
• Be accountable in front of the customer for delivery of all IT services
• Collaborate and align with global IT resources (as well as global customers) needed to support the key process transformation efforts in shared services
• Serve as first point of escalation for all IT related customer issues
• Transform business requirements to IT Solutions:
• Design, configuration and testing in various S/4HANA SAP Modules: FI & CO
• Design, configuration and testing of interfaces
• Design and testing of emerging technologies for robotic process automation, artificial intelligence, and machine learning
• Collaborate closely with technical development and/or functional configuration resources to implement systems changes (if not implementing on own)
• Code reviews of solutions/enhancements with developers
• Manage or participate in new IT implementations (for example M&As, divestures, new SAP modules or systems)
• Acts as liaison with customers/stakeholders for troubleshooting: investigate, analyze, solve and test problems/tickets and map Celanese business requirements, processes and objectives; develop necessary product modifications to satisfy needs

Qualifications 要求:

• At least 8 years of experience in SAP with strong background in Finance
• Fluent English language knowledge
• SAP S/4HANA configuration and process experience in SAP Finance, SAP-Treasury, SAP Inhouse-Cash, AR and Credit-Management
• End to end experience in SAP financial implementations (planning & scoping, requirements gathering, build (configuration), testing, cutover, go-live support)
• Desirable experience in SAP-FI/CO, Controlling, Accounting
• Strong understanding of financial integration with commercial (Sales, Sourcing) and Supply Chain
• Ability to read code (and debug; nice to have)
• Experience with monitoring IT Service Levels and driving improvements (service quality and costs).
• Ability to drive and lead process change & present results at highest levels in the organization
• Can influence without formal authority
• Can manage high-profile and large scale improvement projects while achieving aggressive targets & meeting time-lines
• Customer Relationship Management – ability to engage and develop strong relations with customers across Finance and Supply Chain