Customer Service - Delhi

Job Description

As a Call Center Agent, you will be responsible for handling incoming and outgoing customer calls in a professional and efficient manner. Your primary goal is to provide excellent customer service, address inquiries, resolve issues, and ensure customer satisfaction.

Key Responsibilities:

1. Customer Service:

• Respond to customer inquiries and provide accurate information.
• Handle and resolve customer complaints or concerns in a courteous and timely manner.
• Ensure a high level of customer satisfaction through effective communication and problem resolution.

1. Call Handling:

• Answer incoming calls promptly and professionally.
• Make outbound calls to follow up on customer issues or inquiries.
• Maintain a high level of phone etiquette and professionalism.

1. Data Entry:

• Accurately enter customer information into the system.
• Update customer records as needed.
• Document all interactions and transactions with customers.

1. Product/Service Knowledge:

• Stay informed about the company's products or services.
• Provide information about product features, pricing, and promotions.

1. Team Collaboration:

• Collaborate with team members and other departments to resolve customer issues.
• Participate in training sessions to stay updated on product knowledge and customer service skills.

1. Adherence to Policies and Procedures:

• Follow company policies and procedures in handling customer inquiries and data.
• Maintain confidentiality of customer information.

Qualifications:

• Any Graduate
• Previous experience in a customer service or call center role is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills.
• Ability to handle high call volumes and work in a fast-paced environment.
• Familiarity with customer service software and systems.

Key Competencies:

• Customer-focused attitude.
• Effective communication skills.
• Adaptability and flexibility.
• Time management and organizational skills.
• Ability to work well in a team.