Process associate

apartmentTata Consultancy Services Limited placeGurgaon calendar_month 
Job Description
  • Associates with 3-6 years of experience to work collaboratively in managing a portfolio of customers who have been transferred to recoveries from the network.
  • Strong Communication skill in English will be a key part of the role.Articulate with good email/chat/telephone manners, with the ability to be empathetic and a desire to do the right thing.
  • Negotiation skills will be focused on agreeing the best way forward for repayment of debts.
  • A customer-friendly relationship-focused background would be usual.
  • Ability to communicate in a professional manner.
  • Efficient and effective daily client management & Managing cases in an effective and timely manner
  • Delivery excellent customer service and building positive relationships within RCB and with professionals (Including solicitors, insolvency practitioners and property consultants)
  • Working in a conduct policy and guidelines and adhering to all service level agreements that are in place.
  • Supporting the team with ad-hoc tasks as required.
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