Customer Service Associate

Job Description

Position Overview:

As a Customer Service Representative at TriosCo, you will be at the forefront of our client interactions, embodying our commitment to excellence and client satisfaction. You will play a crucial role in maintaining our reputation for exceptional service by addressing client inquiries, resolving issues, and providing proactive support across various channels.

Responsibilities:

• Demonstrating professionalism, empathy, and a deep understanding of TriosCo&aposs services and solutions.
• Respond promptly and courteously to client emails, phone calls, and live chat messages, ensuring timely resolution of queries and concerns.
• Collaborate closely with internal teams, including project managers, designers, and developers, to ensure seamless communication and alignment on client expectations.
• Proactively identify opportunities to enhance the client experience and drive satisfaction through personalized recommendations and solutions.
• Maintain accurate records of client interactions and support tickets using our CRM system, ensuring comprehensive documentation and efficient follow-up.
• Assist with the development and implementation of customer service processes and procedures to streamline workflows and optimize efficiency.
• Send out personalized thank-you emailers to clients following key interactions or milestones, expressing appreciation for their partnership and trust in TriosCo&aposs services.
• Stay up-to-date on industry trends, best practices, and emerging technologies to continuously improve service delivery and exceed client expectations.

Qualifications:

• Bachelor&aposs degree in business, communications, or a related field preferred.
• Prior experience in customer service, preferably within the digital marketing or technology industry.
• Exceptional communication skills, both verbal and written, with the ability to convey complex ideas clearly and concisely.
• Strong interpersonal skills and the ability to build rapport with clients and colleagues from diverse backgrounds.
• Demonstrated problem-solving abilities and a proactive approach to addressing client needs and challenges.
• Proficiency in CRM software and other relevant tools for managing client interactions and support tickets.
• Ability to thrive in a fast-paced environment, prioritize competing demands, and adapt to changing priorities.