[ref. e01043416] Gurgaon - Technical Program Manager - Enterprise CXM Organisation
Michael Page Gurgaon
About Our Client
This leading enterprise software company specializes in customer-facing solutions. With its advanced AI-driven Unified-Customer Experience Management (Unified-CXM) platform, it enables organizations to deliver consistent, personalized customer interactions across all modern channels.Headquartered in New York City with a global presence, the company supports a wide range of top brands, including over half of the Fortune 100, by uniting teams and enhancing customer satisfaction
Job Description- Defines and implements cross-team processes to improve efficiency and delivery (SDLC), defines metrics to measure and monitor efficiency and effectiveness of the processes and drives adoption across organiza8ons.
- Monitors and tracks complex programs effectively by providing periodic updates to technical, non- technical teams and Senior Management
- Has the right balance of technical, project management and business/product acumen and manages delivery across SDLC serving as a single point of contact.
- Handle multiple competing and changing priorities in a fast-paced environment
- Manages stakeholders from different cross func8onal teams by setting expectations and providing.
- frequent program/project updates.
- Develop and implement project management methodologies, standards, and tools.
- Ensure PMO processes and prac8ces are aligned with industry best prac8ces.
- Maintain a comprehensive project porfolio dashboard for tracking project performance.
- Conduct regular porfolio reviews and status updates to stakeholders.
- Ensure project documentation is complete, current, and stored appropriately.
- Implement governance practices to ensure projects adhere to scope, schedule, and budget constraints.
- Develop metrics and KPIs to measure project performance and PMO effectiveness.
- Generate regular reports on project status, risks, issues, and resource utilization.
- Analyze project data to iden8fy trends and areas for improvement.
- Facilitate communication between project teams, stakeholders, and senior leadership.
- Ensure stakeholder expectations are managed and met through effective communication and reporting.
- Provide training and development opportuni8es for project managers and team members.
What's on Offer
The clients employee centric mission is to cultivate a workplace culture where everyone feels a sense of belonging, experiences personal growth, and knows their contributions are valued. They are deeply committed to the well-being of the team.For full-time employees, they offer a variety of health plans, wellness programs, and financial support options designed to support both global and local needs, providing security for you and your family
Michael PageGurgaon
of experience in program management, analytics, or related roles within the tech industry.
• Demonstrated success in managing large-scale customer implementations and complex projects, with a focus on analytics and product management.
• Project management...
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degree in information technology, computer science, or a closely related field; advanced degree preferred.
• Over 10 years of experience in program management, analytics, or related roles within the tech industry.
• Demonstrated success in managing...