Technical Analyst 4-Support
Oracle Bangalore
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC4
Bangalore
Overview:
The Business Analyst works closely with the stakeholders, technical team, and SMEs to lead and facilitate discussions to understand the client's needs, ask clarifying questions, discuss alternative scenarios, and turn them...
OracleBangalore
customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer...
OracleBangalore
Job Description
As a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally...