Process Associate - Claims Specialist, Life and Annuities

Job Description

• Initial death notification and follow-up on incomplete documents and information in relation to submitted death claims
• Reviewing and matching beneficiary claim forms (death claims)
• Maintaining and reviewing death trackers with multiple beneficiaries
• Review return mail and determine what action to take, resend letter/packet, research address
• Strong written English and good understanding of grammar to review documents and letter for grammatical mistakes and correcting them accordingly
• Data Entry: Enter and update policy and transaction information into the system with high accuracy
• Communicate with clients and agents to obtain necessary information, resolve issues, and provide updates on request status
• Customer Service: Provide excellent customer service to clients and agents, ensuring satisfaction and striving to meet and exceed service standards
• Industry Knowledge: Develop and maintain a solid understanding of the life and annuity insurance industry, products, services, and processes
• Qualitative review of the documents received for completion and gather additional requirements
• Prioritize transactions according to documented guidelines to meet SLA
• Plans and organizes tasks and work responsibilities to achieve objectives
• Assist with/perform other team tasks as required
• Ability to accurately interpret and compile information from a variety of sources and systems
• Interact with Onshore /Offshore and customer in a respectful and professional manner via email
• Manage own work in process and support team efforts to ensure that individual, team goals are met
• Maintain key records like working files, email for reference and audit purpose
• Should be able to handle basic day to day requirements of excel

Qualifications we seek in you!

• Graduation in any stream except B.Tech and Technical Graduation & Law

• Relevant experience in Life and Annuities Claims
• Understanding of HIPAA (PHI/PII)
• Strong English Communication (Both written & verbal)
• Proactive communication & High analytical skills - should be able to foresee issues and suggest solutions, with impactful data
• Displays energy and enthusiasm in approaching the job
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ready to work on stretched working hours
• Basic Computer knowledge along with typing speed of 35 words/minute
• Insurance knowledge
• Experience towards direct calling to Insured/ providers/facility

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.