Lead Cloud Platform Engineer-Cloud Managed Services - Pune (Onsite) - ref. o28292419

Job Description

Working Mode: Hybrid (3 Days work from office).

• Role Objective:

The Lead Cloud Platform Engineer also plays a crucial role in delivering 24x7 operational support as an escalation point. This role requires a deep understanding of cloud technologies, strong problem-solving skills, and a commitment to delivering exceptional customer service.

• Detailed Roles and Responsibilities:

• Analyze performance data to identify trends and make data-driven decisions.

• Act as an escalation point for complex incidents ensuring prompt and effective response, following established incident response procedures.
• Analyze and resolve complex technical challenges within customer cloud environments, escalating issues as needed to hyper-scalers.
• Guide Cloud Platform Engineers in a pod to resolve issues promptly.
• Conduct root cause analysis to prevent future incidents.
• Document incident details for continuous improvement.
• Implement proactive measures to reduce the likelihood of incidents.

• Implement and maintain security best practices within customer cloud environments, ensuring compliance with security policies and standards.
• Stay up-to-date with security threats and vulnerabilities, and apply appropriate patches and updates.

• Provide advanced technical expertise in one or more cloud domains, contributing to the design, implementation, and support of customer solutions.

• Collaborate with Cloud Solution Architects and Cloud Platform Engineers to deliver complete cloud solutions that meet customer requirements and technical objectives.

• Develop and maintain automation scripts to streamline complex tasks, enhance efficiency, and reduce manual errors.
• Leverage scripting languages (e.g., Python, PowerShell) to automate complex tasks.

• Effectively communicate with team members, stakeholders, and customers, providing timely updates and clear explanations of technical concepts.
• Collaborate with Cloud Platform Engineers, technical account managers, and customer success managers to ensure seamless service delivery.

• Contribute to the creation and maintenance of technical documentation, including runbooks and knowledge base articles.
• Share expertise with Cloud Platform Engineers and customers.

• Stay abreast of the latest cloud technologies, trends, and best practices, pursuing certifications and continuous learning opportunities to enhance technical skills and expertise.
• Participate in training and certifications to enhance skills and knowledge.
• Contribute to a culture of innovation and continuous improvement.

• Provide technical support to customers, addressing their service requests, questions and resolving issues.
• Collaborate with customer success teams to ensure customer satisfaction.
• Document knowledge base articles and FAQs to improve self-service capabilities.

• Educational Qualifications:
• Degree in Computer Science or Engineering
• Azure Administrator Associate certification - mandatory.
• Azure Solutions Architect Expert certification - mandatory.
• ITIL Foundation and FinOps Certified Engineer certifications - highly desirable
• Skills & Experience:
• Minimum of 7 -12 years of hands-on experience in managing and supporting cloud environments, preferably with Microsoft Azure.
• Proven experience in a similar role, with a strong focus on Cloud Platform Managed Services.
• Experience in working in an environment to manage cloud platform operations at scale aligned with SLAs.
• Experience with cloud infrastructure components such as virtual machines, networking, storage, and databases.
• Proficiency with scripting and automation tools (e.g., PowerShell, Python, Bash, Ansible, Terraform ( Any two).
• Strong understanding of cloud security best practices and concepts.
• Extensive knowledge of ITIL framework and best practices.
• Proven ability to lead, inspire, and manage technical teams while driving high performance and collaboration.
• Strong relationship-building, communication, and problem-solving skills with a customer-centric approach.
• Good verbal and written communication skills for effective engagement with technical and business stakeholders.
• Strong analytical skills to address technical challenges and develop solutions.
• Behavioral Skills:
• Strong problem-solving, troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Proactive and self-motivated with a strong work ethic.
• Customer-oriented with a focus on delivering exceptional service.
• Adaptable and eager to learn new technologies.
• Ability to work independently and manage time effectively.
• Strong attention to detail and commitment to quality.
• Ability to work under pressure and independently with minimal supervision demonstrating resilience and focus in high-pressure situations, effectively managing tasks with autonomy and minimal guidance.
• Proficient in diagnosing and resolving complex technical issues, leveraging structured approaches and thinking

Skills: ansible,continuous learning & development,automation & scripting,itil,powershell,bash,performance monitoring & optimization,cloud technologies,collaboration & communication,customer support,azure,security posture management,cloud infrastructure management,cloud,incident management,solution delivery,cloud infrastructure,documentation & knowledge sharing,itil framework,terraform,python