Tax Analyst - Case Management
What You'll Do:
We are looking for a Sales and Use Returns Tax Analyst to join our fast-paced, dynamic company. This is a great opportunity for a candidate to work in an innovative environment and grow within our business. The analyst is primarily responsible for providing excellent customer service through resolving inquiries from our sales/use tax Managed Returns customers.The successful candidate must be able to work in a fast-paced, dynamic environment where balancing multiple priorities/issues, attention to detail, analytical skills, critical thinking, and strong written and verbal communication skills are essential.
Customer Communication and Experience
This role is specific to the Managed Returns service where you will be supporting taxpayers with their complex inquiries. In this role, you should expect to dedicate a portion of your day fielding communication, both internal and external, regarding topics such as setup, maintenance and the successful use of the Managed Returns service.To succeed, you must be comfortable taking ownership of your customer’s overall satisfaction and you must be empathetic to customer needs. Your understanding of the customer’s needs will enable them to get the full benefit of Avalara’s expertise and software enabling them to self-serve where possible.
Compliance is complex, so your ability to set expectations and relay information clearly and in an easily understood manner is essential; this includes potential escalations where clear and timely communication is imperative.
What Your Responsibilities Will Be:
Job Duties- Communicate regularly and effectively with customers, jurisdictions, and other internal teams as part of research and resolution
- Preparation, review, and filing of multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings
- Detail and process-oriented jurisdictional returns set up on behalf of our customers
- Manage workload effectively in order to meet deadlines
- Work collaboratively with all staff members and management
- Support in identifying areas of improvement and efficiencies in all compliance processes to better serve our customers.
- Support in identifying and improving automation to serve our customers across a variety of market and tax verticals.
- Support in QA related to sales and use tax content and form changes
- Support in critical troubleshooting & questions needed to reduce risk in the returns filing cycle
- Work collaboratively with all staff members and management
- Works on processes in support of the entire team which may including assisting with implementation, training and documentation as well as coordinates training of junior level employees
What You'll Need to be Successful:
Qualifications- (I2) Tax Analyst: Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
- Works during US business hours
- Strong analytical, research, and problem-solving skills
- Excellent written and verbal communication skills
- Self-starter with the ability to work independently yet still function as a team player
- Ability to prioritize and multitask to meet strict filing deadlines
- Ability to learn and adapt to different software applications and tools
- Ability to analyze, compare, evaluate, and reconcile data
- Must have advanced knowledge of Microsoft Office, including Excel (functions include power pivot, vlookup, hlookup, etc.)
How We'll Take Care of You:
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & WellnessBenefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Learn more about our benefits by region here: Avalara North America
What You Need To Know About Avalara:
We’re Avalara. We’re defining the relationship between tax and tech.We’ve already built an industry
- leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.
- there’s nearly 5,000 of us now.
- not until we’ve achieved our mission
- to be part of every transaction in the world.
We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.If you require any reasonable adjustments during the recruitment process, please let us know.