Front Office Hostess

Job Description

Description

We are seeking a motivated and enthusiastic Front Office Hostess to join our team. The ideal candidate will have a passion for customer service and a desire to create memorable experiences for our guests. This entry-level position is perfect for individuals looking to start their career in the hospitality industry.

• Greet and welcome guests in a friendly and professional manner
• Manage the front desk and handle guest check-ins and check-outs
• Provide information about hotel services, amenities, and local attractions
• Maintain a clean and organized front desk area
• Assist guests with inquiries and resolve any issues or complaints promptly
• Coordinate with other departments to ensure smooth operations and guest satisfaction
• Handle phone calls and manage reservations using hotel management software

• Excellent verbal and written communication skills in English and Hindi
• Proficient in using computer systems and software, including MS Office and hotel management software
• Strong interpersonal skills and ability to work in a team environment
• Basic knowledge of customer service principles and practices
• Ability to multitask and work in a fast-paced environment
• Attention to detail and problem-solving skills
• High school diploma or equivalent; degree in hospitality or related field is a plus

• Office cab/shuttle, Free meal