Operations Engineer

Educational Qualification : 15 years full time education

This role requires strong problem-solving skills and the ability to collaborate with multiple teams to provide effective solutions.

• Expected to be an SME
• Collaborate and manage the team to perform
• Responsible for team decisions
• Engage with multiple teams and contribute on key decisions
• Provide solutions to problems for their immediate team and across multiple teams
• Ensure the smooth functioning of production systems and services
• Manage delivery of services based on operational requirements and service agreement
• Collaborate with multiple teams to provide effective solutions

• Must To Have Skills: Proficiency in Microsoft Intune, VMware Workspace ONE
• Strong understanding of cloud-based systems and services
• Experience in managing and supporting production systems
• Knowledge of ITIL processes and best practices
• Experience with incident management and problem resolution
• Familiarity with monitoring and alerting tools

• Work on Incidents
• Send reports to the requestors after the change is performed
• Plan the implementation plan based on the change window
• Work with vendor (vmware) on major issues
• Work with vendor (vmware) for console upgrade
• Work on changes
• Store flip activity
• Cleaning up old store details in console
• Work on intakes based on the requirements
• Create changes based on the requirement

• The candidate should have a minimum of 5 years of experience in Microsoft Intune
• This position is based at our Bengaluru office
• A 15 years full time education is required