Service Delivery Ops Specialist
Designation: Service Delivery Ops Specialist
Qualifications:Any GraduationYears of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environmentAccenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society
Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results.Addressing ad blocking through improving ad experiences across the web.Review websites, product listings and merchant center accounts to ensure compliance with the Google Shopping policies and quality standards?.Review web pages and tag the Landing Page based on the content on the page for Google to display the right content to the relevant audience.Review YT videos and decide whether it can be monetized.Authorization specialist will work on Trademark related complaints based on the Trademark Policy, counterfeit goods & services either will process the Complainant/TM Authorization or will pushback & escalate the complaints in case we have any grey area cases/concerns.Once the complaint is processed the Trademark will be blocked from the Search Engine.
The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client s terms of services. They review content that may be sensitive in nature. They ensure every piece of content in violation of the client’s terms of services is accurately identified and flagged for action in a timely manner.You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at tiWhat are we looking for? •Adaptable and flexible
- Ability to work well in a team
- Written and verbal communication
- Agility for quick learning
- Commitment to quality
As the Content Review Lead, your primary purpose is to oversee and guide a team of content reviewers in their efforts to maintain a safe and positive user experience on the platform.
You will play a crucial role in upholding our community guidelines, policies, and legal standards by ensuring that all user-generated content complies with client regulations. Your leadership will be instrumental in fostering a high-performing team that effectively and efficiently moderates content, identifies potential risks, and takes appropriate actions to uphold the integrity of the platform.
In your role as a lead, you may also be expected to analyze and review user profiles, audios, videos, and text-based content and/or investigate the escalated flags and/orresolve issues that are reported.
Key Responsibilities and Objectives:- Team Management:
Foster a collaborative and inclusive team environment that encourages open communication and professional growth.
- Business Operator:
Make well-informed decisions on escalated or sensitive content cases, adhering to company policies and legal requirements.
- Quality Assurance:
- Training and Development:
- Policy Adherence:
- Performance Reporting and Analysis:
- Risk M
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problemsMay create new solutions, leveraging and, where needed, adapting existing methods and proceduresThe person would require understanding of the strategic direction set by senior management as it relates to team goalsPrimary upward interaction is with direct supervisorMay interact with peers and/or management levels at a client and/or within Accenture
Guidance would be provided when determining methods and procedures on new assignmentsDecisions made by you will often impact the team in which they resideIndividual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsSKILLS REQUIRED DEFINATION The following skills are required to perform this role-Strong coping, emotional resilience, and stress-management skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues.
Sound judgment and the capability to make timely andinformed decisions, considering the potential impact on the organization and stakeholdersCommunication- Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and effectively to team members, superiors, and other stakeholders.Excellent negotiation, influence, mediation, and conflict management skillsConflict resolution- Proficiency in resolving conflicts and handling difficult situations with diplomacy and professionalism.Adaptability- Comfort synthesizing and analyzing information from multiple streams.
Show agility while managing changing circumstances, adapt to new technologies, and navigate through evolving business environments.Relationship building- Skill in building and maintaining strong professional relationships with clients, customers, vendors, and other external partners.Time management- Effective time and task management abilities to prioritize workloads, meet deadlines, and maintain a high level of productivity.Financial acumen- Understanding of financial principles, budgeting, forecasting, and cost management relevant to the specific role.Creativity and innovation- Ability to think creatively, generate new ideas, and innovate solutions to improve processes or drive business growth.People Management- Colla