Lead, Global People Services

Job Description

Our vision is to transform how the world uses information to enrich life for .

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR72408 Lead, Global People Services

HR Services Representative

• Receive request from customer through inquiry tool or other communication method
• Enter request into tracking program, as appropriate
• Utilize the knowledge base or research or troubleshoot request as needed to provide answers and clarifications to improve first call resolution
• Provide requestor with information, or refer or escalate to the appropriate resource

• Receive notification and enter request into tracking program
• Refer to the Standard Operating Procedure and policy for the applicable process
• Escalate issues to service managers or other appropriate party, as needed
• Notify applicable parties of required forms, timelines, questions, etc.
• Update the relevant HR system of record with applicable information
• Validate data changes in the HR system of record
• Notify applicable parties of data changes, as needed

• Receive training from service manager or appropriate party for new or changed services
• Receive certification on team readiness
• Monitor and review process effectiveness and ensure Service Level Agreements criteria are met
• Provide input to service manager regarding changes, gaps, or improvements, as needed
• Maintain standard operating procedures and knowledge base which includes Identifying repetitive questions or requests that can be addressed through the self-service model
• Manage and perform the user acceptance testing of HR systems, applications and macros
• Lead and/or support HR projects, as assigned, which includes driving improvement projects to enhance HR team's accuracy and efficiency in delivering HR services

• Administer changes to worker data, such as insurance change forms, marital status, LOA, separation (for defined groups), and termination of benefits
• Administer the employment verification process and employment data tracking, including work authorization
• Facilitate position management and new-hire processing in the HRIS tool
• Hire and maintain non-employee workers
• Provide support and coordinate work across HR functions

• Administer organization management
• Administer position management
• Facilitate hiring actions in HRIS tool
• Support and process personnel changes in HRIS tools
• Administer billing for benefits / insurance, criminal background checks, drug testing, work verification, etc., as appropriate for the service
• Update and maintain personnel and organizational records
• Coordinate interfaces to vendors
• Carry out other relative tasks assigned according to business needs

Qualification: Degree holder