Michael Page India- Strategic/Key Account Manager - Gurugram

About Our Client

Join PageGroup: Unleash Your Potential in Recruitment!

• Build Your Success: Join PageGroup, a leading global recruitment agency, and unlock unparalleled growth and achievement.
• Rewarding Compensation: Enjoy a competitive base salary, tailored to your experience, with uncapped commission and bonuses for unlimited earning potential.
• Fast-Track Your Career: Experience rapid progression at PageGroup, with promotions typically every 12-18 months, offering clear and achievable advancement opportunities.
• Work-Life Balance: Embrace hybrid working with the flexibility to work between home and the office, supported by our excellent technology and tools.
• Global Reach: Gain access to international opportunities and clients worldwide as part of our global network.
• Embrace Inclusion: PageGroup values diversity and welcomes individuals from all backgrounds to contribute their unique perspectives. Join our inclusive culture.

Job Description

Enclosed below are the key roles and responsibilities :

• Own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities.
• Build account plan to list the business objectives of each client and identify solutions that can help them achieve these objectives.
• Understand business and organization structure of the customers (KA's) and foster relationships across various levels (CxOs, HR, Finance, Procurement etc.) to identify opportunities for incremental product/solution sales.
• Acting as the main point of contact between key clients and internal teams and meeting established deadlines for the fulfillment of each client's long-term goals.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Addressing and resolving key clients' complaints.
• Turning client feedback into actionable strategies to drive new business and address competitive risks.
• Influencing client decisions and advocating for clients' needs to negotiate win-win solutions.
• Engage clients through physical visits & partner through reviews and solution updates to help clients derive value from the varied solutions of Page Group.
• Facilitate client advisory/ voice of customer to enable delivery teams with accurate feedbacks for driving effective processes and conversions.

• Use data and tools strategically to identify areas of opportunities within the allocated portfolios (Key Accounts + Strategic Accounts).
• Build a strong opportunity pipeline through regular engagement with various functional teams at the client's end.
• Develop a winning sales pitch for retaining current business and find ways to develop additional business.
• Work on strategic partnership to activate new clients/verticals and revive lapsed/existing clients/verticals among the assigned set.
• Own & maintain account plan with detailed action/activity tracking.
• Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional direction.

• Sharing regular updates internally through various forums on progress with the accounts.
• Run knowledge sharing sessions to conquer the client in a collaboration with various relevant individuals
• Work closely with Office Head's, Account Director's, and local leadership to drive the Customer Partnership agenda.

• Achieve key financial metrics: Revenue, Win Rate,Debtors' management etc.
• Effectively use sales technology and digital tools(Salesforce, CC) for efficient working by recording prospects. forecast pipeline and convert sales.
• Ensure adherence to pricing and contract SLAs according to company's policies and guidelines.
• Monitor the actual financial performance against budget/forecast and ensure the implementation of actions that will lead to the achievement of the targets.

• Drive improvements in activities such as driving sales effectiveness, improving BI, refining Business development strategy.
• Identify effective tactics of customer engagement in collaboration with marketing.
• Perform market research and opportunity assessments on new concepts and ideas.

• 7+ years of experience in Business Development / Account Management in the B2B domain.
• Self- driven, organised, and pro-active.
• Entrepreneurial and commercially focused.
• Strong impact and influencing, negotiation skills.
• Strong relationship, communication, presentation, and marketing skills.
• Work well in a small team leveraging colleagues skills.
• Ability to thrive as an individual contributor role.

• We provide unlimited domestic and international career opportunity within our worldwide network of offices.
• Strong career progression opportunities.
• World class training and development.
• A generous base salary with the opportunity to earn excellent bonuses.
• A dynamic and competitive work environment.
• Exposure to the world's biggest multinational brands and industry leaders.