[ref. t66323922] Service Desk Quality Management

Job Description

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Quality Management

Minimum 1-3year(s) of experience is required

Educational Qualification : 15 years full time education

Roles & Responsibilities:

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Provide timely and effective resolutions to client issues.
• Maintain a high level of customer satisfaction through excellent service.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Identify and escalate priority issues to the appropriate teams.
• Contribute to the development and improvement of support processes.
• Stay updated with the latest product knowledge and industry trends.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Desk Quality Management.
• Strong understanding of ITIL framework and incident management processes.
• Experience in troubleshooting and resolving technical issues.
• Excellent communication and interpersonal skills.
• Good To Have Skills: Experience with IT service management tools like ServiceNow or Remedy.