Customer Support Executive

Job Description

Description

We are looking for a Customer Support Executive to join our team. The ideal candidate should have 0-4 years of experience in a similar role and should possess excellent communication and problem-solving skills. The candidate should be able to work in a fast-paced environment and should be able to handle customer queries and complaints effectively.

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Identify and assess customers needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

• 0-4 years of experience in a customer support role
• Excellent communication skills in English and Hindi (both verbal and written)
• Ability to multitask, prioritize, and manage time effectively
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Familiarity with CRM systems and practices
• Basic computer skills (MS Office, Google Suite, etc.)