Operations Coordinator

Job Description

Company Description

We're not in the shipping business; we're in the information business -Peter Rose, Expeditors Founder

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.

• Enhance customer relationships by identifying areas for improvement in the overall customer experience
• Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
• Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
• Process shipping requests, generate internationally compliant documents and manage shipment exceptions according to SLA
• Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
• Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary
• Maintain knowledge of customer and company policies on all aspects of product movement
• Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
• Identify and articulate process improvement ideas to support operations
• Create documented process for customers when requested - SOP/SWI creation
• Support the implementation of company's culture within the team
• Work towards individual and department Key Performance Indicators (KPIs)
• Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes

• Bachelor's degree or equivalent working experience
• 1-2 years of experience in logistics and/or high volume customer service roles
• Fluent in English; excellent written and oral communication skills
• Excellent customer service skills
• Strong organizational, communication and problem-solving skills
• Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
• Analytical mindset with the ability to interpret data and make informed decisions
• Possesses a positive, can-do attitude
• Strong knowledge of Microsoft Office, Google Workspace

Additional Information

REQUIREMENTS:

• English language written/spoken proficiency required
• 8pm - 5am night shift required
• Reports onsite to Hyderabad location 5 days per week