India TAC Customer Experience and Operations Manager
Check Point Software Bangalore
Job Description
Why Join Us
India TAC Customer Experience and Operations Manager will be responsible for- Collaborating with other senior management to formulate strategy
- Quality Control
- Process design and implementation
- Customer Satisfaction
- Ensuring regulatory compliance
- Overseeing implementation of process and operational efficiency
- The Head of Operations and control to oversee daily activities across functions such as Training, Communication, Internal IT, HR and Customer Interaction and satisfaction.
- Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You will be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business.
- Ultimately, youll ensure our operations run smoothly and that people are productive.
- Supporting Strategic Priorities
- Helps the department head focus on strategic goals by assisting in creating and executing long-term plans and ensuring alignment with the overall organizational objectives.
- They may be involved in setting priorities for the department and helping track progress toward those goals.
- Operational Management
- They help ensure that the departments operations run smoothly by identifying areas for improvement, optimizing processes, and facilitating coordination between teams or functions within the department.
- Day-to-day operations to ensure everything is running efficiently, which can free up the department head to focus on broader leadership responsibilities.
- Critical escalation management and front ending internally and externally with all stake holders and reporting to Execs
- Communication and Liaison
- Acting as the key liaison between the department head and other teams, often serves as a communication conduit, relaying important information, managing meetings, and sometimes representing the department head in meetings or discussions.
- Act as a filter, ensuring that the department head only deals with critical issues while less urgent matters are managed by the other staff.
- Project and Initiative Oversight
- Responsible for managing specific projects or initiatives within the department, ensuring they stay on track, meet deadlines, and align with department goals.
- They would track key performance indicators (KPIs) or other metrics to monitor the success of these initiatives.
- Decision Support
- By providing research, data, analysis, or recommendations, the CoS helps the department head make informed decisions.
- This could involve preparing reports, presenting options, or summarizing important issues in a digestible way.
- Design policies that align with overall strategy
- Implement efficient processes and standards
- Coordinate customer service operations and find ways to ensure customer retention, Satisfaction and high level of service.
- Ensure compliance with local and international laws (e.g. data protection)
- Oversee the implementation of technology solutions throughout the organization
- External - Manage relations with customers, vendors, partners and other stakeholders
- Internal - Manage relations with Sales, CSM, R@D, PS and other stakeholders
- Evaluate risk and lead quality assurance efforts
- Oversee expenses and budgeting to help the organization optimize costs and benefits
- Mentor and motivate teams to achieve productivity and engagement
- Report on operational performance and suggest improvements
- Proven experience as leading and managing large scale Operations
- Familiarity with all business functions including HR, finance, supply chain and IT
- Experience with implementing IT systems
- Knowledge of data analytics and reporting
- Outstanding communication and negotiation skills
- Excellent organizational and leadership ability
- Analytical mind
- Problem-solving aptitude
Bark.com IndiaBangalore
Job Description
WALK-IN INTERVIEWS
Career Comeback Professionals ||Experienced Professional || Fresh Graduates
Hiring for Position-Customer Experience Agent
Joining Date :7th April 2025
Interview Date & Time :
• 10th March 2025 to 28th March...
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