Application Support Engineer

apartmentAccenture placeChennai calendar_month19/11/2024

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : NA
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of electronic medical records (EMR) systems and providing support to end-users.

Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the enhancement of EMR systems.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work-related problems.
Troubleshoot and resolve technical issues related to electronic medical records (EMR) systems.
Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems.
Provide support to end-users and address their queries and concerns.
Contribute to the enhancement and optimization of EMR systems.
Stay updated with the latest industry trends and advancements in EMR systems.
Ensure compliance with regulatory standards and data security protocols.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Electronic Medical Records (EMR).
Good To Have Skills: Experience with healthcare IT systems.
Strong understanding of EMR systems and their functionalities.
Experience in troubleshooting and resolving technical issues in EMR systems.
Knowledge of healthcare industry standards and regulations.
Familiarity with database management and SQL queries.
Excellent problem-solving and analytical skills.
Effective communication and interpersonal skills.
Centricity Radiology PACS, Penrad Mammography Reporting,Powerscribe Dictation, Syngo Dynamics Ultrasound , Touchstone Interfaces

Additional Information:

The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).
Expertise in PACS, Virtual health, Dictation, Endoscopy, Radiation Oncology and other ancillary applications.
Administer and maintain applications adhering to Imaging workflow and Healthcare Standards such as DICOM and HL7
Provide technical support for users of imaging system, troubleshooting issues and providing resolution in timely manner
Good understanding on Citrix, LAN/WAN , TCP/IP, Active directory, load balancer, Windows Server, Storage and Load balancer
Database: Oracle/MS. SQL
Software installation, Administration, Configuration.
Instruments config and troubleshooting
Server Administration & Vulnerabilities Remediation
Manage efforts to integrate third-party applications with the PACS & RadOnc to streamline Digital Imaging workflows and enhance operational efficiency
Ready to support during US Business Hours
This position is based at our Chennai office.
A 15 years full-time education is required.

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