DevOps Engineer
Overview:
About Us
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first.We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We are a global product and services company headquartered in the US. We help contact centers around the world better engage with their customers by combining our deep domain expertise with cutting-edge technology. Our AI enabled, cloud-scalable analytics products enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversational AI) and optimize agent performance.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
- Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
We are seeking for a DevOPs Engineer who will be responsible for:
Responsibilities:
⦁ Maintain and improve the architectures of our cloud services, as well as assist the engineering team to design and build new services with deployment, availability, and scalability in mind⦁ Manage and maintain cloud infrastructure
⦁ Establish and improve infrastructure monitoring services and incident management processes
⦁ Debug and troubleshoot production issues as part of the overall engineering team
⦁ Work with the engineering team to develop automation for CI/CD throughout the SDLC and automate and improve processes
⦁ Facilitate and support release cycles for testing and production deployments
⦁ Influence and drive best practices, processes, and standards within the team and wider organization
⦁ Contribute to an organizational culture of curiosity and innovation
⦁ AWS Cloud Access Management (IAM, Redshift, Aurora, S3)
⦁ Infrastructure monitoring on AWS
Qualifications:
⦁ 5 years experience as a DevOps/SRE engineer and awareness of critical concepts in DevOps and Agile principles⦁ Experience and knowledge of cloud management, deployment, and distributed systems architecture with Amazon Web Services (AWS)
⦁ Experience with IaC tools (CloudFormation, CDK, Terraform) and best practices
⦁ Passion for continuous build, integration, test, and delivery systems
⦁ Strong knowledge of infrastructure and automation of CI/CD pipelines using tools such as Jenkins, Azure DevOps, AWS CodeBuild, Gitlab, Git, and scripting
⦁ Proficiency with CI/CD, configuration and secret management, and multi-tenant environments
⦁ Hands-on experience maintaining production systems, application and infrastructure monitoring, reporting, and alerting
⦁ Excellent troubleshooting skills
⦁ Experience with EKS, Airflow setup, AWS IAM Roles is a plus
⦁ Programming experience is a huge plus
⦁ Working Time 2 PM IST to 11 PM IST