Front office assistant

Job Description

Description

We are seeking a competent and experienced Front Office Assistant to join our team. The ideal candidate should have 2-5 years of relevant experience and be able to handle a variety of administrative tasks with ease. As the first point of contact for our clients, the Front Office Assistant must have excellent communication skills and be able to provide a warm and welcoming experience.

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person or department
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

• Proven work experience as a Front Office Assistant or similar role
• Proficient in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management abilities, with the ability to prioritize tasks
• Customer service attitude
• High school diploma; additional certification in Office Management is a plus