GSOC Operator- Customer Service
Overview:
170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions.
Bonded together, we share a commitment to integrity, vigilance, and excellence.
Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.
The Global Security Operations Center (GSOC) Operator- Customer Service, assigned to one of Pinkerton's largest global clients, will be responsible for utilizing best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the people, assets, and reputation of the client.The Operator monitors multiple streams of security information, including emails, phone calls, alarms, camera systems, and other access control technologies. This role assists corporate employees, vendors, and visitors, by way of written correspondence, with concerns that pertain to safety and security around the globe.
Responsibilities:
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Provide first line assistance to the client's employee, vendors, and visitors regarding all concerns relating to safety and security.
- Utilize effective writing capabilities to provide consistent and quality customer support.
- Communicate, detect, assess, and alert others of incidents which may impact the safety of people, products, property, and brand image.
- Follow procedures for managing a variety of incidents, from minor to major situations.
- Provide back-up support and on-call functions, as needed.
- Maintain a high level of professionalism and approachability.
- All other duties, as assigned.
Qualifications:
Associate degree (Bachelor's preferred) in international affairs/relations, business, emergency management, political science, criminal justice, or related discipline or at least two years of equivalent work experience in customer service, contact centers, or corporate security.
- Knowledge of GSOC, SOC, and/or TOC systems and administration, preferred.
- Able to effectively read, write, and speak clearly in English.
- Client orientated and results driven.
- Able to multitask in a fast-paced, and at times within a stressful work environment.
- Serve as an effective team player.
- Comfortable with a high-tech working environment and willing to learn new tools and innovations.
- Computer skills; Microsoft Office.
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting.
- Flexibility to work a variety of different shifts and willing to assist with overtime when needed.