Assistant Manager - Service Delivery & Management

Job Description

Job Title: Backup L2 Admin

Job Description:

As a Backup and Storage L2 Admin, you will be responsible for ensuring the efficient operation, maintenance, and support of data backup systems using Commvault backup solutions. You will also be expected to have expertise in Data Domain up to L2 level, enhancing the organization's data protection capabilities. Your primary duties include:

Commvault Backup Management:

• Configuration, installation, and maintenance of Commvault backup systems.
• Monitoring backup jobs, ensuring data consistency, and addressing any failures or issues.
• Implementing and testing backup and recovery strategies to protect critical data.

Data Domain Expertise:

• Administration and management of Data Domain systems, ensuring optimal performance and data deduplication.
• Configuring and maintaining Data Domain replication and retention policies.
• Performing regular health checks and troubleshooting Data Domain-related issues.
• Integrating Data Domain with Commvault for efficient backup and recovery processes.

Troubleshooting and Issue Resolution:

• Responding to backup and Data Domain-related incidents, diagnosing problems, and implementing solutions promptly.
• Collaborating with the L1 support team to address user inquiries and service requests.

Security and Compliance:

• Ensuring the security and integrity of data during backup and Data Domain operations.
• Adhering to data protection and compliance standards and policies.

Documentation and Reporting:

• Maintaining comprehensive documentation of backup and Data Domain configurations and procedures.
• Generating regular reports on system performance, capacity, and backup success rates.

Collaboration:

• Coordinating with other IT teams and vendors to resolve issues and enhance system functionality.
• Participating in project planning and execution related to backup and Data Domain improvements.

Qualifications:

• Bachelors degree in information technology or related field.
• Certification in Commvault and Data Domain solutions is a plus.
• Proven experience in managing Commvault backup and Data Domain systems.
• Strong understanding of data backup and deduplication technologies.
• Excellent troubleshooting and problem-solving skills.
• Knowledge of data security and compliance standards.
• Strong communication and teamwork skills.