Wovv Technology - Executive - Technical Onsite Support (0-1 yrs)
Wovv Technology Bangalore Full-time
Key Roles and Responsibilities:
- Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support Software implementation and operation.
- Software is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the location
- Candidate will be doing the follow-ups, monitoring, and new integrations
- New integration-related activities include
- Coordinate with brands and set up slots for utility installation/upgrade
- Ensure the system requirements are present for smooth installation
- Install our software/utility by connecting with brand teams
- Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE
- Monitoring software data includes
- Develop, support, facilitate, and implement a number of projects of moderate, diversity and complexity.
- Identify and monitor project risks through a proactive approach to projects
- Daily new live brands (PRE LIVE) huddle call to be conducted with the mall team
- Contribute in weekly project huddle call with SDM
Requirements:
- Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches.
- Knowledge of software installation through remote connection tools and PoS understanding is a must
- MIS Reporting experience
- Querying / SQL language is a big plus.
- Experience in a similar role or retail operations experience will be preferred
- Understanding of Store Infrastructure (basic or advanced)
- Knowledge of databases and network environments is a plus.
- Previous customer service or support and/or basic technical experience required.
- Excellent verbal and written communication skills and interpersonal skills required
- Experience in providing support as a helpdesk for Software / Hardware / Networking domain
- Experience with traditional and/or cloud-based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc. )
- Courteous and professional phone manners, demeanor, and attitude are essential.
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