Customer Success Manager

Job Description

We have over 10 million users from 190+ countries; with 100's being Fortune 500 companies like Walmart, Ford, Dell, GSK, Varian Medical, Google, Unilever etc.

This job might be for you if you have:

• 3 - 6 yrs of Proven Software Sales Success in exceeding your monthly and annual Team Sales Quotas
• Strong experience in Upselling & Renewal
• Strong experience in the Europe Markets
• Experience in developing frameworks and playbooks to retain customers and improved customer success
• - Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives Research & identify key client requirements within the accounts and suggest solutions that answer clients needs and wants.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Your typical day might include the following:

• Meet monthly and quarterly Up-Sell & Renewal opportunity generation consistent with sales targets
• Meet customer retention goals with minimum 90% retention rate
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Building credible and long-lasting relationships with existing clients for recurring business
• Retain and grow revenue on the existing book of business, manage customer life cycle, customer contract renewals, increase footprint within the business, forecast, and reduce churn
• Increase footprint in the existing customer base to offset any unavoidable churn
• Ensure 100% customer satisfaction and maximize retention
• Negotiate contracts and close agreements
• Lead customers to develop focused success metrics directly tied to results from Animaker product that prove relevant ROI that impacts key business objectives
• Collaborate with engineering, product, and support teams to ensure customer issues are
• appropriately prioritized and resolved, while ensuring customers are always kept informed throughout the process
• Gather feedback from customers and help influence product development by advocating for key features with product and engineering teams
• Help develop and iterate on processes, documentation, and resources
• Should be willing to work in the US shift.