Front Office Hostess

Job Description

Description

We are seeking a Front Office Hostess to join our team in India. This entry-level position is ideal for freshers looking to start their career in hospitality. The Front Office Hostess will play a vital role in creating a welcoming atmosphere for our guests and ensuring they have a pleasant experience from arrival to departure.

• Greet and welcome guests as they arrive at the front office.
• Manage the front desk operations, including answering phone calls and responding to inquiries.
• Assist guests with check-in and check-out procedures, ensuring a smooth process.
• Maintain a clean and organized front office environment.
• Coordinate with other departments to fulfill guest requests and resolve any issues.
• Provide information about the hotel services, amenities, and local attractions to guests.
• Handle guest complaints and feedback professionally and efficiently.

• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal skills and a friendly demeanor.
• Basic computer skills, including proficiency in MS Office and hotel management software.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and a customer-oriented mindset.
• Basic knowledge of hospitality industry standards and practices.

• Office cab/shuttle, Free meal