Senior Enterprise Application Manager - ref. n2624023

Overview:

A large part of the role will be supporting you admin team by building business requirements for improvements to the applications while prioritizing their workload.

Principal Responsibilities:

Position Responsibilities:

• Working under the leadership of, and in collaboration with, senior leadership to manage a highly technical team to meet company objectives on time and on budget, prioritizing accuracy, and performance in skill sets.
• Works with various IT teams to find solutions for complex business issues as they arise; then put process/technology/documentation in place to prevent recurrence.
• Acts as technical champion for the department - recommend, implement, and mentor staff and peers on industry best practices for the supported applications.
• Demonstrated leadership skills including ability to work effectively with Application Developers/Administrators
• Receives complex projects from senior leadership and translate into project plans with deliverables and dates.
• Resolves problems, identifies trends, determines system improvements, implements change when necessary and documents process for business users.
• Successfully manages day to day activities of a team of admins across multiple applications leveraging a ticketing queue and application roadmaps for functional and technical management.
• Conducts and leads monthly roadmap meetings with associated admin and business functions to assure the business expectations are aligned with the teams ability to deliver.
• Manages third party managed services providers and third party consultants working on complex projects for meeting SLA expectation, technical documentation while assuring the teams stays within budget.
• Ensures uniformity across IT systems infrastructure to enable effective application integration capabilities. Champions the deployment of enterprise-wide systems management processes, techniques, and service management practice
• Actively identify gaps between current and desired end-states, and deliver solutions that create efficiencies and add value.
• Understanding of project management skills with ability to multi-task and set priorities within tight timelines and high expectations

Position Requirements:

• 5+ years of experience with delivering on projects as part of a cross-functional, cross-departmental team
• Experience managing a technical team
• Previous experience creating business cases, requirements, and process maps
• Ability to create and maintain beneficial working relationships with multiple areas of Operations, Sales, and IT
• Required to have worked in a SaaS organization.
• Working knowledge on running sprint project methodology
• Experience in the business side and IT delivery of solutions
• Strong individual that understand business needs vs technology needs and can translate between the two